As we move have moved from completely experimental a few years ago, to refining and developing now, the work when I am in Ghana has changed as well.
When we were in the creation phase, I was running all over the greater Accra area meeting with this person and that. Once we launched, there was a long period where we had to figure out how to work and where to work. That accomplished we settled into a more regular work pattern. My trips have become about enhancing the focus of management and training. Now I pretty much just go back and forth from apartment to office.
We recently moved offices. Our first office turned out to be very inconvenient for where people lived. It was too small once we added people. And it did not give us the quality of internet connection necessary for the virtual work we do. We've been doing a lot since the end of last year in improving our operating systems and quality control. And we've been working to improve the quality of our skill sets.
The results of this became crystal clear this trip. I was listening in on a client call where the primary virtual assistant brought another of our team in to help the client add some things to their website that would enhance the website's connection with social media. I had no clue what they were doing but I saw the client was majorly impressed.
In another case, the participant who is tracking our work flow (which had been a problem) had taken it off of a spreadsheet and put it into Microsoft Teams. I had her demo it for one of our local board members. He was majorly impressed.
So in some areas we are really advancing rapidly. But then there are others. Having people think through how to design a process for something or detail the component pieces of a project (like designing our training courses) and I will have a roomful of people just blinking at me. The contrast can be jarring. Because I'm never quite sure what things they pick-up quickly and which things they really need a lot of hand holding.
But put in the context of where we started when back in 2020, it is all pretty cool.
2 comments:
It's good that you're such a nimble person, so you can adjust to when you need to teach and when you need to get out of the way. That's awesome to see how much progress the project is making.
progress is good! yeah!
Post a Comment