We are going on two days without internet and no indication by the service provider (a major company by the way) on when it will be back on. It took Wife about four phone calls and having to be extremely obnoxious just to finally reach a person who told her what the issue was (a neighborhood distribution box is broken - they "waiting for the part" - don't know when that will be).
If I ran my business this way you can bet I wouldn't be in business long.
4 comments:
There seems to be a lack of dedication to quality products and service with so many companies these days.
We just cancelled our newspaper subscription. We're letting it ride out to its expiration in September. The carrier couldn't seem to get the paper anywhere near the house or even in the yard. It's been in the street, or at the end of the driveway, soaked by rain with no plastic bag to protect it. One of the neighbors has found his paper on the roof several times. When cancelling, the customer service rep told Mark we could have "doorstep delivery." We just had to request it. What? It used to be the paper's policy to have every paper on every doorstep. Now we have to request it or settle for dredging our paper out of the street? The message of our complaint must have been passed on to the carrier. I was up when the paper was delivered today. The carrier walked up the driveway, then HURLED the paper at the front door so that it made a loud thunk as it hit. Yeah. I'm glad we're almost done with this service.
So much for customer srvice!! Hope they can "get the part" today!! How frustrating!!
thank goodness we are back on line for our regularly scheduled ranting.
I've been on the other side of that - with guest issues at the hotel. It shouldn't surprise you that I've found that even with the biggest issues, the guest just wants to know what is going on. I actually had someone give me a favorable review on a survey because I was the one who finally told her the reason why her internet wasn't working and that it wasn't going to get fixed in the next two days. All she wanted to know was what the problem was and if it would be fixed or not...not all the mumbo jumbo b/s.
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