If you remember the drama of only a year ago, you will know the wonderment with which I write this post. As I first reported in January, Theodora has been solidly cash flow positive through out this year and has resolved a number of infrastructure issues. As we are moving to the 6-month mark of the year, client churn (which has been our bane) has dropped substantially. We have had a number of significant clients (in terms of complexity of service provided) come on board with our team rising to the challenge to learn and master what the clients need.
Also back in January, I wrote about how our local team (both Manager M and the Ghana Board) had worked to get a Grant for training, had recruited new candidates, and were training the same. That grant period is coming to an end. The new trainees have progressed substantially. Theodora will be picking up their training stipends because they are starting to genuinely contribute to our work. They have a ways to go before they are ready to handle a client solo. But the fact that the recruiting and training was all done by our internal group, says volumes about Theodora's potential to be sustainable.
So as I absorbed all this, I began to realize that we are no longer trying to prove our concept. We are no longer making the case that we can make credible virtual workers for U.S. business use from a pool of African women with significant disadvantages. We've shown that. Now we are on to the next phase where we need to solidify what we've accomplished and build a base to grow and bring more women into opportunity.
As luck would have it, I was speaking on a podcast (I will make a post about being on podcasts soon) a few weeks ago where the host, rather than interviewing me, was actually giving the me, the guest, all kinds of ideas for how to create redundancy. Out of this has come a number of projects which we will be looking to implement. Practically, there is way more on the list than we realistically have the bandwidth to work on. So the team and I will need to consider them and be somewhat discriminate in which we take on and how much within each we take accomplish over the next six months.
Nonetheless, it is a refreshing and exciting place to be at considering all the trials and challenges we've gone through.