Yesterday we had an internet meltdown.
First the ISP was down for about 3 hours. Of course I was in the middle of a call with #3. And then missed a scheduled meeting (and couldn't even tell the person why because I didn't have their phone number and my phone email connection wasn't working either). I managed to salvage a third meeting by doing it on WhatsApp using cellular data. Wife was unable to do any of her construction purchasing work.
Went it came back up, our modem crashed.This I discovered by working for over an hour with Xfinity 's (our ISP) automated customer service system where no matter the interface, calling, texting, using the internet, you will not get a real person. All you do is get shunted down the same menus again and again telling you to do the same things that have failed again and again. I finally ended up with a message that said, "Looks like you need a technician. We can get you scheduled for an appointment in 4 days.
At this point I was ready to get another ISP.
But I remembered that Xfinity has a store in Albuquerque. It was 5pm by this time but it was open until 7pm. I ran out with the modem. There, I found real humans (if rather blah attitude humans) who swapped out the modem right away.
Then had to get it set up using their app which took a while. Right after I finally got it set up and working, THE ISP WENT DOWN AGAIN. Finally about 7 hours later everything was working.
And to end up a totally frustrating afternoon, I asked Wife if she would fill out a brief survey giving me a high rating for my tech support services.
She said, "I don't do customer service surveys."
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